Privacy Policy

1. Information We Collect 2. How We Use Information 3. Our Commitment to Data Security 4. Refund Policy

Our Privacy Policy: Your privacy is very important to us. To better protect you, we are publicly posting this notice, explaining in detail why we need the information you provide and how it will be used.

1. Information we collect

By using the website and/or other related services and tools of Flowers.ua, you confirm that for the purpose of conducting business activities and offering services by our Company, you consent to the processing of personal data, namely:

• Name
• Email address
• Contact number

On some pages, you may be asked to provide information about other people. For example, if you are ordering a gift online and want it delivered directly to the recipient, you will need to provide the recipient’s address. In this case, the following personal information about your recipient will be required:

• Recipient’s name
• Recipient address
• Recipient’s contact number

Personal data processed by the Company is confidential information. By clicking the “Pay” button, you automatically agree to the rules for providing services, namely, you expressly consent to the use of your email address and phone number to send you marketing messages (letters to your email inbox, Viber messages, Telegram messages, WhatsApp messages and other messengers, or SMS messages) using our customer notification system, as well as Partners to whom we may transfer personal data subject to security, in accordance with the Privacy Policy. By agreeing to the terms, you understand that marketing messages (messages and letters) are of an advertising nature in order to notify you of new offers, promotions, changes on the site, as well as information about upcoming holidays, and are not considered spam in accordance with the requirements of the current legislation of Ukraine. According to the Law of Ukraine “On Electronic Communications”, spam is electronic, text and/or multimedia messages that, without the prior consent (order) of users, are repeatedly sent (more than five messages to one subscriber) to their email addresses or terminal equipment, except for messages from the provider of electronic communications services regarding the provision of electronic communications services by them or messages from state authorities or local self-government bodies on issues within their powers. Notifications and any other communications with you will continue from the moment you place your first order until you unsubscribe from sending messages via email, Viber, Telegram, WhatsApp, and other messengers, SMS messages, or receive a request from you to delete personal data (sent to [email protected]). In this case, we undertake to immediately stop sending advertising offers and notifications (marketing messages) to the means of communication specified by you when registering on the site.

2. How we use information

The information you provide about yourself when placing an order is used by our company only to fulfill your order. We do not provide this information to third parties and use it only to fulfill your order within the specified time limits. The information you provide about anyone when placing an order is used by our company only to deliver your order and to confirm delivery. In this regard, this information cannot be transferred to anyone except those persons (employees of Flowers.ua) who directly deliver your order. We can attach a company card to your order, in which you can inform your recipient who the gift is from. The information you provide in the company card is used only for this purpose and is delivered to your recipient. We use your return e-mail address to respond to the received e-mail. This address is used only for this purpose and is not provided to third parties. Registration is carried out by placing and paying for the first order on the site. Finally, we never use the personal information you provide online for third-party purposes; this information may only be used for the purposes described above. In the course of operating the Flowers.ua website, we may collect information about Users’ participation in marketing campaigns organized on the website, as well as process information related to the effectiveness of advertising campaigns, including viewing ads on the website. We do not collect or process personal data about racial or ethnic origin, political, religious or ideological beliefs, membership in political parties and trade unions, and similar information. We may use third-party personal data processors to provide some components of our services. In such cases, the processors are not authorized to use the personal data obtained through the Flowers.ua website, other than to provide the Company’s services.

3. Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have implemented all necessary physical, electronic, and managerial procedures to protect and secure the information we collect on our site. Data controllers are obligated to use the information we receive from them in accordance with security requirements and this Privacy Policy.

4. Refund Policy

Flowers.ua guarantees a refund.

Your payment may be refunded in the following cases:

• the order was canceled by you in advance, before the delivery date specified in your order;
• erroneous repeated (duplicate) payment for the order;
• if in the case of delivery redirection, an additional payment for the order is required for its successful delivery, and you refuse to fulfill the order in full.
• in other cases, at the Company’s discretion.

The Company reserves the right to change or cancel the above refund terms for the duration of the relevant promotions, as specified in the specific terms of the promotion and/or when placing an order on the website. Refunds for delivered orders are not provided. If you have reasonable complaints about the quality of the bouquet, the Company will provide you with a gift (of its choice) as an apology or deliver an apology bouquet. Comments on your order are accepted within 24 hours from the moment of delivery of the order and will be considered as soon as possible. Due to the fact that the product (flowers, sweets, fruits) is a perishable product, the Company reserves the right to change the composition and appearance of the product (composition) by 20-25%, while maintaining the overall appearance and cost of the components as much as possible.